Choice Gas Program FAQs
The Choice Gas program gives you the opportunity to choose a natural gas commodity provider and the pricing option that best suits your life. We know the program can sometimes be hard to understand, so we're here to help.
Click the questions you'd like answered from the list below.
If your question isn't answered here, contact us.
What is Choice Gas?
The Choice Gas program in Nebraska and Wyoming allows you to choose your natural gas supplier and a pricing option that best suits your needs.
When your previous selection term ends, you can choose to stay with your current supplier or submit a new selection online, through your supplier, or by mailing in a selection form during the selection period.
What's the difference between a utility and a supplier?
Your supplier is the company that provides your natural gas commodity. In Nebraska and Wyoming, you can select your supplier and pricing option. Black Hills Energy Services is the supplier chosen by tens of thousands of satisfied customers.
The utility transports natural gas to your home or farm, sends your monthly bill and handles any service issues you may have. Regardless of which supplier you select, your utility is the same.
If I change my gas supplier, will my service be distrupted or does the reliability of my service change?
No. The reliability of service does not change and your service will not be disrupted. The only difference that results from changing a gas supplier will be the price you pay and the Natural Gas Commodity Supplier listed under the Energy Supply portion of your bill. Your utility services remain regulated by the utility.
What do I do if I'm new to the state and don't have a supplier or utility?
The utility will set up your account to begin your service. Inquire of the utility if there is an existing natural gas commodity Supplier at the address you move into. If you are eligible to select a Supplier, you will receive a selection form in the mail.
The utility will issue you an account and control number. At that point, give us a call and we'll get you all set up with Black Hills Energy Services.
When is the Choice Gas selection period?
The Choice Gas selection period varies, depending on where you live and whether you are shopping for your home or your farm:
Nebraska Ag: The Choice Gas selection period for 2023-2024 is 2/2/2023 through 2/15/2023.
Nebraska Residential:The Choice Gas selection period for 2023-2024 is 4/6/2023 through 4/26/2023.
Wyoming Residential:The Choice Gas selection period for 2023-2024 is 4/6/2023 through 4/26/2023.
Can I sign up before my Choice Gas selection period?
If you are an agricultural customer, you can sign up for the Choice Gas program prior to your selection date by giving us a call and then completing the Delegation Agreement right here on our site. Please remember to sign your delegation agreement before you send it, otherwise it is not valid.
What information do I need before I can make a selection?
Account number - this is provided by the utility and can be found on your bill and on your selection form.
Service point number - also called a premise number, this is provided by the utility and is linked to your property. If you have multiple service points under one acount number, please verify the address when retrieving pricing.
Control number - this is provided by the utility and allows you to sign up your accounts online or with a supplier. This can be found on your selection packet, you can look it up online, or you can call the utility's customer care team at 888-890-5554.
What exactly am I selecting?
You're selecting the price you pay for your natural gas commodity. Black Hills Energy Services offers straightforward pricing options. You can learn more about our pricing options here.
You're selecting the supplier that will provide you with your natural gas commodity. Participating suppliers must meet certain requirements set forth in Black Hills Nebraska Gas, LLC tariff, and Black Hills Wyoming Gas, LLC tariff, as approved by the Public Service Commissions in Nebraska and Wyoming. You can select Black Hills Energy Services as your supplier here.
You're selecting how long you want to lock in the price you pay for and the supplier that will provide you with your natural gas commodity. Black Hills Energy Services offers one- and two-year pricing options. You can select Black Hills Energy Services as your supplier here.
How do I make my selection?
We offer several convenient selection options during the Choice Gas enrollment period.
Sign up online
Mail in your ballot form to: Choice Gas Program, PO Box 1158, Rapid City, SD 57709
What constitutes a "valid" selection?
The utility considers a selection valid when you submit your choice through one of the accepted submission methods on or before the program's deadline. Confirmation codes have expiration dates. The utility deems the first valid selection they receive as your final choice. Make sure to record your verification number if you're submitting your selection online. If you mail in your selection form, you'll need to sign it for it to be recognized as valid.
What if I don't make a selection?
If you don’t submit a valid selection on or before the deadline, your account automatically rolls over to your current supplier and your pricing will be determined by your current supplier’s default rate.
What if I move during the Choice Gas program year?
If you move from one service address to another, or you are a new customer who moves to a service address within the Choice Gas territory, you will continue with the supplier previously selected for that new address. If you are a new construction customer, the utility will mail you a selection packet.
For more information about service address issues, call the utility at 888-890-5554.
Does Choice Gas affect distribution charges?
No. Changes in distribution rates occur from time to time and are subject to the approval of the Public Service Commissions in Wyoming and Nebraska.
For more information, visit www.choicegas.com or call the utility at 888-890-5554.